Bhaggo Privacy Policy – Your Data, Your Rights, Our Commitment

01 Introduction

Bhaggo is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Bhaggo collects, uses, stores, and protects your personal data when you register, play games, make transactions, or interact with any part of the Bhaggo platform.

This policy applies to all players accessing Bhaggo from Bangladesh and any other permitted jurisdiction. By creating a Bhaggo account or using any of our services, you confirm that you have read and understood this policy and consent to the processing of your personal data as described here.

We review and update this policy regularly to reflect changes in our practices, technology, and applicable regulations. The date at the top of this page always shows when the policy was last revised. If you have any questions about how Bhaggo handles your data, you can contact us at any time via live chat or at [email protected].

02 Data We Collect

Bhaggo collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party service providers where necessary for compliance and payment processing.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address
• Username and password (stored in encrypted form)
• Identity verification documents (national ID, passport, or equivalent)
• Payment account details (bKash, Nagad, or Rocket number)
• Communications you send to Bhaggo support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session data including login times and duration
• Pages visited and features used within the platform
• Game activity, betting history, and transaction records
• Cookie and tracking data (see Section 6)

03 How We Use Your Data

Bhaggo uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. Here is a clear breakdown of how your data is used on the Bhaggo platform:

• Account management: To create, maintain, and secure your Bhaggo account, including verifying your identity and processing your registration.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Regulatory compliance: To meet our legal and compliance obligations, including Know Your Customer (KYC) requirements.
• Platform improvement: To analyse how players use Bhaggo and identify areas where we can improve the experience.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support or intervention.
• Communications: To send you account-related notifications, bonus offers, and important platform updates — only where you have opted in to receive them.

04 Legal Basis for Processing

Bhaggo processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals, or managing your account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) rules and KYC requirements.
• Legitimate interests: Processing carried out for Bhaggo's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests do not override your rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications or using non-essential cookies. You may withdraw your consent at any time.

05 Data Sharing

Bhaggo does not sell, rent, or trade your personal data to any third party. We may share your data with trusted service providers and partners, but only to the extent necessary to deliver our services and meet our legal obligations.

Categories of third parties we may share data with:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC services that help us verify your identity and comply with regulatory requirements.
• Game providers: Licensed game developers whose games are hosted on the Bhaggo platform may receive anonymised session data for technical purposes.
• IT and security providers: Companies that help us maintain, secure, and improve the Bhaggo platform infrastructure.
• Regulatory and law enforcement authorities: Where required by law, we may disclose your data to relevant authorities — for example, in response to a court order or regulatory investigation.

All third-party service providers who handle your data on behalf of Bhaggo are contractually required to process it securely, use it only for the specified purpose, and comply with applicable data protection standards.

06 Cookies and Tracking

Bhaggo uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use our services. A cookie is a small text file stored on your device when you visit a website.

Types of cookies Bhaggo uses:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and ensure secure navigation. You cannot opt out of these without affecting platform functionality.
• Preference cookies: Remember your settings and preferences, such as your chosen language or display options, so you don't have to reset them each visit.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players spend time, and where improvements are needed. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

Bhaggo does not use advertising cookies or allow third-party ad networks to place cookies on our platform. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform.

07 Data Retention

Bhaggo retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance policies. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years to comply with anti-money laundering regulations.
• KYC documents: Retained for the period required by applicable regulations, typically five years from the date of verification.
• Support communications: Retained for up to three years to assist with dispute resolution and service improvement.
• Technical and usage data: Typically retained for up to 24 months in anonymised or aggregated form.

When your data is no longer required for the purposes for which it was collected, Bhaggo will securely delete or anonymise it in accordance with our data disposal procedures.

08 Your Rights

As a Bhaggo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You can request a copy of the personal data Bhaggo holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can request that Bhaggo delete your personal data. Note that we may be required to retain some data for legal or compliance reasons even after an erasure request.
• Right to restrict processing: You can ask Bhaggo to limit how we use your data in certain situations — for example, while a dispute is being investigated.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including direct marketing.

09 Data Security

Bhaggo takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

• All data in transit is protected by SSL/TLS encryption.
• Passwords are stored using strong one-way hashing algorithms — Bhaggo staff cannot view your password.
• Access to personal data within Bhaggo is restricted to authorised personnel on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
• Payment data is handled in accordance with applicable financial security standards.

While Bhaggo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

Bhaggo is strictly an adult platform intended for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Bhaggo or provided us with personal data, please contact us immediately at [email protected].

Upon receiving a verified report of underage registration, Bhaggo will promptly close the account, delete the associated personal data, and reverse any transactions where possible. We take underage gambling extremely seriously and cooperate fully with any investigation into such cases.

11 Changes to This Policy

Bhaggo may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable regulations. When we make significant changes, we will notify you via your registered email address or through a prominent notice on the platform before the changes take effect.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this policy periodically so you stay informed about how Bhaggo protects your privacy. Continued use of the platform after an update constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bhaggo handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the Bhaggo platform — the fastest way to reach us.
• Email: [email protected] — for detailed privacy-related queries or data subject requests.

Our support team is fluent in both English and Bengali, so feel free to reach out in whichever language you prefer. We aim to acknowledge all privacy-related requests within 48 hours and resolve them as quickly as possible.

For information about responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page.